Genesys / New Recording
appKey:
genesys
triggerKey:
new-recording
Event Payload Properties
The following properties can be referenced when an event occurs:
Property | Label | Type |
---|---|---|
conversationId | Conversation ID | string | null |
recordingId | Conversation ID | string | null |
recordingUrls | Recording URLs | array | null |
callFrom | Call From | string | null |
callTo | Call To | string | null |
direction | Direction | string | null |
callTime | Call Time | string | null |
callDate | Call Date | string | null |
conversationEnd | Conversation End | string | null |
conversationStart | Conversation Start | string | null |
divisionIds | Division Ids | string | null |
agentName | Agent Name | string | null |
agentEmail | Agent Email | string | null |
agentUsername | Agent Username | string | null |