Talkdesk / New call
appKey:
talkdesk
triggerKey:
new-call
Event Payload Properties
The following properties can be referenced when an event occurs:
Property | Label | Type |
---|---|---|
callID | Call ID | string | null |
type | Type | string | null |
callDate | Call Date | string |
callTime | Call Time | string |
startAt | Started At | string |
endAt | Ended At | string |
talkdeskPhoneNumber | Talkdesk Phone Number | string |
talkdeskPhoneDisplayName | Talkdesk Phone Display Name | string |
contactPhoneNumber | Contact Phone Number | string |
userID | User ID | string |
userName | User Name | string |
userEmail | User Email | string |
totalTime | Total Time | string |
talkTime | Talk Time | string |
waitTime | Wait Time | string |
holdTime | Hold Time | string |
abandonTime | Abondon Time | string |
totalRingingTime | Total Ringing Time | string |
dispositionCode | Disposition Code | string | null |
notes | Notes | string |
userVoiceRating | User Voice Rating | string |
ringGroups | Ring Groups | string |
ivrOptions | IVR Options | string |
isInBusinessHours | Is In Business Hours | boolean |
isCallbackFromQueue | Is Callback From Queue | boolean |
isTransfer | Is Tranfer | boolean |
handlingUserID | Handling User ID | string | null |
handlingUserName | Handling User Name | string | null |
handlingUserEmail | Handling User Email | string | null |
recordingUrl | Recording URL | string | null |
isExternalTransfer | Is External Transfer | boolean |
isIfNoAnswer | Is If No Answer | boolean |
isCallForwarding | Is Call Forwarding | boolean |
csatScore | CSAT Score | number | null |
csatSurveyTime | CSAT Survey Time | string |
teamID | Team ID | string |
teamName | Team Name | string |
ratingReason | Rating Reason | string |
agentDisconnected | Agent DIsconnected | string |
dataStatus | Data Status | string |
recordingID | Recording ID | string | null |