TalkdeskTalkdesk / New call

appKey: talkdesk
triggerKey: new-call

Trigger Inputs

The following parameters are available when configuring this trigger:
filters
Filters
| Array<{
    prop: string
    operator: string
    value: string | Array<string>
  }>
| undefined

Event Payload Properties

The following properties can be referenced when an event occurs:
abandonTime
Abondon Time
string
agentDisconnected
Agent DIsconnected
string
callDate
Call Date
string
callID
Call ID
string | null
callTime
Call Time
string
contactPhoneNumber
Contact Phone Number
string
csatScore
CSAT Score
number | null
csatSurveyTime
CSAT Survey Time
string
dataStatus
Data Status
string
dispositionCode
Disposition Code
string | null
endAt
Ended At
string
handlingUserEmail
Handling User Email
string | null
handlingUserID
Handling User ID
string | null
handlingUserName
Handling User Name
string | null
holdTime
Hold Time
string
isCallbackFromQueue
Is Callback From Queue
boolean
isCallForwarding
Is Call Forwarding
boolean
isExternalTransfer
Is External Transfer
boolean
isIfNoAnswer
Is If No Answer
boolean
isInBusinessHours
Is In Business Hours
boolean
isTransfer
Is Tranfer
boolean
ivrOptions
IVR Options
string
notes
Notes
string
ratingReason
Rating Reason
string
recordingID
Recording ID
string | null
recordingUrl
Recording URL
string | null
ringGroups
Ring Groups
string
startAt
Started At
string
talkdeskPhoneDisplayName
Talkdesk Phone Display Name
string
talkdeskPhoneNumber
Talkdesk Phone Number
string
talkTime
Talk Time
string
teamID
Team ID
string
teamName
Team Name
string
totalRingingTime
Total Ringing Time
string
totalTime
Total Time
string
type
Type
string | null
userEmail
User Email
string
userID
User ID
string
userName
User Name
string
userVoiceRating
User Voice Rating
string
waitTime
Wait Time
string