Talkdesk / New call

appKey: talkdesk

triggerKey: new-call

Trigger Inputs

The following parameters are available when configuring this trigger:

Event Payload Properties

The following properties can be referenced when an event occurs:

Property	Label	Type
`callID`	Call ID	`string \| null`
`type`	Type	`string \| null`
`callDate`	Call Date	`string`
`callTime`	Call Time	`string`
`startAt`	Started At	`string`
`endAt`	Ended At	`string`
`talkdeskPhoneNumber`	Talkdesk Phone Number	`string`
`talkdeskPhoneDisplayName`	Talkdesk Phone Display Name	`string`
`contactPhoneNumber`	Contact Phone Number	`string`
`userID`	User ID	`string`
`userName`	User Name	`string`
`userEmail`	User Email	`string`
`totalTime`	Total Time	`string`
`talkTime`	Talk Time	`string`
`waitTime`	Wait Time	`string`
`holdTime`	Hold Time	`string`
`abandonTime`	Abondon Time	`string`
`totalRingingTime`	Total Ringing Time	`string`
`dispositionCode`	Disposition Code	`string \| null`
`notes`	Notes	`string`
`userVoiceRating`	User Voice Rating	`string`
`ringGroups`	Ring Groups	`string`
`ivrOptions`	IVR Options	`string`
`isInBusinessHours`	Is In Business Hours	`boolean`
`isCallbackFromQueue`	Is Callback From Queue	`boolean`
`isTransfer`	Is Tranfer	`boolean`
`handlingUserID`	Handling User ID	`string \| null`
`handlingUserName`	Handling User Name	`string \| null`
`handlingUserEmail`	Handling User Email	`string \| null`
`recordingUrl`	Recording URL	`string \| null`
`isExternalTransfer`	Is External Transfer	`boolean`
`isIfNoAnswer`	Is If No Answer	`boolean`
`isCallForwarding`	Is Call Forwarding	`boolean`
`csatScore`	CSAT Score	`number \| null`
`csatSurveyTime`	CSAT Survey Time	`string`
`teamID`	Team ID	`string`
`teamName`	Team Name	`string`
`ratingReason`	Rating Reason	`string`
`agentDisconnected`	Agent DIsconnected	`string`
`dataStatus`	Data Status	`string`
`recordingID`	Recording ID	`string \| null`